Tomato/tomato, potato/patato, insurance agent/insurance adjuster: What’s the difference, right? Well contrary to popular belief more than you may think. A insurance agent and an insurance adjuster serve very different purposes with-in the insurance industry.
A insurance agent is involved before damage occurs. They write policies for customers to protect them against the unexpected events that happen in life. (Flooded basements, fender benders, alligator attacks, you get the picture…) They review an individual’s circumstances (health, car, house, financial status, ect.) and customize coverages based on those items. A good agent should include coverages that you are at risk for, and eliminate items that don’t apply to you. For example: if you live in a flood plain you should probably carry flood insurance in your policy, if you don’t, there’s no reason to pay extra for that coverage. Insurance agents are in place to help supply you with the coverages you need for a price that is practical. An insurance agent typically will not be involved when a claim is placed; that is when the insurance adjuster comes into the picture.
A insurance adjuster gets involved once damage has occurred. They are assigned to settle claims with the property owner and a water damage restoration contractor. Insurance adjusters survey the damage, write estimates, and work with the contractor to return the property to pre-loss conditions. In addition, they are also responsible for providing compensation for personal items that were damaged during the occurrence. (If your basement floods I guarantee you are at least losing one Christmas tree, maybe more…) You will often, but not always, see adjusters visit the affected property. (see inside vs. outside adjusters)
To recap, the easiest way to separate the two; agents are there to help protect you from damage, while adjusters are there to help you get compensated to clean up the damage.
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