What is ITEL? | Restorex Disaster Restoration
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What is ITEL?

What is ITEL? How do they determine how much my floor cost?

ITEL is an independent laboratory that analyzes damaged flooring, roofing, and siding to determine the cost of like kind and like quality for replacement for the insurance industry.

This link tells the story of why ITEL was created back in the 1990’s http://www.itelinc.com/about-itel/history.

In most water damage scenarios, flooring products will be affected.  Unfortunately, the flooring industry changes their products very frequently so finding the original product that was installed is nearly impossible.  So, to properly compensate a homeowner for their affected flooring, an insurance adjuster will require a sample of the flooring to be sent to ITEL Laboratories in Florida.

How does ITEL determine how much my floor cost?

ITEL can analyze these different types of flooring:

  • Carpet (residential and light commercial)
  • Ceramic, Porcelain, and Stone Tile
  • Vinyl Flooring
  • Wood Flooring
  • Laminate Flooring
  • Pad and Underlayment

ITEL will analyze a flooring sample and create a report that includes the type of construction of the product, 4 different styles of flooring available in today’s market of like kind and quality, and a price per Square Foot for a like kind and quality product based on the sample that was submitted.

A example flooring report can be found here:


When the ITEL report is created, the insurance adjuster will add ITEL’s price per square foot into the repair estimate to compensate for the original flooring that was affected.  The price created by ITEL gives a homeowner a budget for picking out a new flooring product.

ITEL Laboratories does a good job analyzing flooring products most of the time.  The best way to figure the price per square foot is to provide a receipt showing the manufacturer of the original product and the original price per square foot.  If the homeowner does not have a previous receipt or knows the product that was installed, ITEL is the next best way to determine the cost of the original flooring.




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